Managing allegations against staff

All local authorities should have a Local Authority Designated Officer (LADO). 

The Local Authority Designated Officer is Chantèl Langenhoven. 

The LADO’s key role is to provide advice and guidance to employers and voluntary organisations. They also:

  • Liaise with the police and other agencies, including Ofsted and professionals bodies, such as the General Medical Council.
  • Monitor the progress of referrals to ensure that they are dealt with as quickly as possible, consistent with a thorough and fair process.
  • Provide oversight of the investigative process through to its conclusion.
  • Chair LADO Strategy Meetings and establish an agreed outcome of the LADO investigation.
  • Facilitate resolution to any inter-agency issues.
  • Liaison with other Local Authority LADOs where there are cross boundary issues.
  • Collect strategic data and maintain a confidential database in relation to allegations.
  • Disseminate learning from LADO enquiries through the children’s workforce.

Statutory guidance (Working Together to Safeguard Children 2015, London Child Protection Procedures and Keeping Children Safe in Education 2016), places a clear responsibility on organisations to report to the LADO where it is alleged that a member of staff or volunteer who works with children has:

a) Behaved in a way that has harmed a child, or may have harmed a child;

b) Possibly committed a criminal offence against a child or related to a child;

c) Behaved towards a child or children in a way that indicates that they may pose a risk of harm to children.

Referrals often do not result in Allegations against Staff and Volunteer (ASV) Meetings, previously known as LADO Strategy Meetings. Instead, the LADO provides advice and support in relation to the disciplinary process, changes needed to safeguarding policies and procedures or training needs.

You can contact the LADO by telephone on 020 8871 7440 or email

Allegations Managers

All WSCB member organisations should have a named senior officer who acts as the Allegations Manager for the agency.

If you have a concern or need to report an allegation relating to a member of staff, contractor or volunteer, please contact the Allegations Manager in your agency.

An Allegations Manager has the following responsibilities:

  • Ensuring that their organisation complies with the standards identified and agreed by the WSCB for managing allegations as outlined within Working Together to Safeguard Children 2015;
  • Ensuring that the workforce is aware of and implements the procedures in relation to all allegations against adults who work with or on behalf of children and young people;
  • Ensuring that the organisation has systems in place to review cases and identify and implement any changes therefore improving procedures and practice;
  • Resolving any inter-agency issues which impede the implementation of WSCB procedures;
  • Ensuring that the key roles of Allegations Manager, Local Authority Designated Officer (LADO) and Senior Manager (employer) are reflected in their agency's policy and procedure; 
  • Ensuring that effective reporting and recording arrangements within their agencies are in place; and
The LADO should be informed within one working day of all allegations that come to an employer's attention or that are made directly to the police.

Making a referral

To make a referral to the Local Authority Designated Officer (LADO) you should download and complete a LADO Referral Form and send to:

You should telephone the LADO immediately after completing the referral form on 0208 871 7440 to discuss the next course of action required.

The LADO can also be contacted for consultation and advice about any potential allegation matter by telephone or email at

LADO Leaflets

To help clarify Wandsworth's LADO arrangements the WSCB has recently developed leaflets to explain the process:

There is also useful information at the Disclosure and Barring Service: criminal record checks, referrals and complaints

Information on Managing allegations against staff